Shipping

COVID-19 SHIPPING

"Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au"

Please note, any orders including a preorder item will be shipped once all items are available. If you wish to receive available items immediately, we recommend to place separate purchases for your items.

SHIPPING

FREE shipping for all Australia wide orders over $50. For orders under $50 shipping is a flat rate of $6.95.

$20 shipping to New Zealand. Free shipping for orders over $50 to New Zealand.

For all other countries, please contact us directly and we can provide further shipping assistance.

We will always attempt to ship a completed order within an estimated 48 hours.

RETURNS

For all full priced items, you may return Products to us for exchange or refund within 7 days of receipt of the products, provided that the products are unopened and unused.

We do not accept returns for items on sale, gift vouchers or custom/special orders.

To return an item, please email salt@saltbyhendrix.com with your order number and item/s you wish to return and you will be provided with an RA number and return shipping address for your order.

Once we have received the returned Products, we will notify you via email of your entitlement. If you are eligible for a refund, this will be processed within 7 business days.

All merchandise that is correctly returned in accordance with the details contained within this page will be credited to the purchaser’s Paypal account or credit card.

The shipping costs incurred by the purchaser will not be refunded except when a product is faulty or delivered as a result of our error.