Shipping + Returns

SHIPPING IN AUSTRALIA:

FREE STANDARD SHIPPING for all Australia-wide orders over $50, after any discounts have been applied. For orders under $50 shipping is a flat rate of $6.95. 

EXPRESS POST SHIPPING of $10 for orders over $50.

We do not ship to PO Box address or parcel lockers.

We are currently using SHIPPIT to dispatch orders to our Australian customers.

SHIPPING TO NEW ZEALAND:

$20 shipping to New Zealand for orders under $50.

$10 shipping to New Zealand for orders between $50 - $149.99.

Free shipping for orders over $150 to New Zealand.

OTHER COUNTRIES: 

For all other countries, please contact us directly and we can provide further shipping assistance.

We will always attempt to ship a completed order within an estimated 48 hours, please allow up to 3-5 business days during sale events.

RETURNS

For all full priced items, you may return products to us for exchange or refund within 7 days of receipt of the products, provided that the products are unopened and unused.

We do not accept returns for items on sale, gift vouchers or custom/special orders.

To return an item, please email botanics@saltbyhendrix.com with your order number and item/s you wish to return and you will be provided with an RA number and return shipping address for your order.

Once we have received the returned Products, we will notify you via email of your entitlement. If you are eligible for a refund, this will be processed within 7 business days.

All merchandise that is correctly returned in accordance with the details contained within this page will be credited to the purchaser’s Paypal account or credit card.

The shipping costs incurred by the purchaser will not be refunded except when a product is faulty or delivered as a result of our error. 

All return shipping costs are the responsibility of the purchaser unless in the event an incorrect item was received.